Refund & Cancellation Policy

Clear terms for booking cancellations and refunds

Last updated: March 2026

Draft Notice: This policy is pending review by legal counsel. The final version may differ. By using the platform during this period, you acknowledge this policy is subject to change.

1. Overview

We understand that plans can change. This policy explains when and how refunds are processed for tattoo bookings made through Inkspot. We aim to be fair to both clients and artists while respecting the time and effort artists invest in preparing for appointments.

2. Deposit Policy

All tattoo bookings require a 50% deposit at the time of booking. The deposit secures your appointment slot and compensates the artist for preparation time.

The remaining 50% balance is due before or at the time of your appointment. The deposit is applied toward the total cost of the tattoo.

3. Client-Initiated Cancellations

If you need to cancel a booking, the refund amount depends on how much notice you provide:

75%

7 or more days before your appointment

75% of your deposit is refunded. The remaining 25% covers the artist's preparation time.

50%

3 to 6 days before your appointment

50% of your deposit is refunded. The artist has likely begun significant preparation at this stage.

0%

Less than 3 days before your appointment

No refund is available. Late cancellations prevent the artist from filling the slot.

4. Artist-Initiated Cancellations

If an artist cancels your booking for any reason, you will receive a full 100% refund of your deposit. We will also assist you in rebooking with the same artist at a later date or finding an alternative artist.

5. No-Show Policy

If you do not attend your appointment and have not cancelled in advance, your deposit is non-refundable. No-shows waste the artist's time and prevent other clients from booking the slot.

If you are running late, please contact the artist directly through the Inkspot messaging system. Many artists will accommodate a reasonable delay.

6. Platform & Processing Fees

The 10% Inkspot platform fee and Stripe processing fees (2.9% + $0.30) are non-refundable, except in the case of artist-initiated cancellations where all fees are returned.

Refund amounts referenced in this policy are calculated on the deposit amount before platform and processing fees.

7. Dispute Process

If you believe a refund decision was made in error or have a dispute regarding a booking:

  1. Contact the artist: Use the Inkspot messaging system to try to resolve the issue directly with the artist.
  2. Contact support: If direct communication does not resolve the issue, submit a support ticket through our Help Center. Include your booking reference number and a description of the issue.
  3. Review & resolution: Our team will review the dispute, contact both parties, and aim to reach a fair resolution within 5 business days.

8. Refund Processing Times

Approved refunds are processed back to the original payment method. Processing times vary:

  • Refund initiated: Within 1-2 business days of cancellation
  • Card refund: 5-10 business days to appear on your statement (depending on your bank)

You will receive an email confirmation when your refund has been processed.

9. Contact Information

For refund or cancellation enquiries, contact us:

Need help with a cancellation?

Our support team can guide you through the process.

Contact Support