Refund & Cancellation Policy

We understand that plans can change. This policy explains when and how refunds are processed for tattoo bookings made through Inkspot. We aim to be fair to both clients and artists while respecting the time and effort artists invest in preparing for appointments.

When you submit a booking request, your card is authorizedfor the full amount — this is a temporary hold, not a charge. You are only charged once the artist confirmsyour booking. If the artist declines, or doesn't respond before the authorization expires (about 7 days), the hold is released automatically and you are never charged.

You pay the full amount once, at the moment the artist confirms. There is no second payment after your session.

Behind the scenes, the artist is paid in two stages from the amount you've paid: 30% when they confirm your booking, and the remaining 70% released 24 hours after your scheduled session(held securely by Inkspot in between). This protects both you and the artist, but it does not change what or when you pay — you pay once, on confirmation.

If you cancel before the artist confirms, you have not been charged — the authorization hold is simply released and you owe nothing.

If you cancel after the artist has confirmed(and you've been charged), the artist keeps the 30% deposit as compensation for reserving your slot and preparation time. The rest of what you paid (the remaining 70%) is refunded based on how much notice you provide:

If an artist cancels your booking for any reason, you will receive a full 100% refund of everything you paid. We will also assist you in rebooking with the same artist at a later date or finding an alternative artist.

If you do not attend your appointment and have not cancelled in advance, your payment is non-refundableand is treated as a less-than-3-days cancellation. No-shows waste the artist's time and prevent other clients from booking the slot.

If you are running late, please contact the artist directly through the Inkspot messaging system. Many artists will accommodate a reasonable delay.

The 10% Inkspot platform fee and Stripe processing fees (2.9% + €0.30) are non-refundable, except in the case of artist-initiated cancellations where all fees are returned.

The refund percentages above (75% / 50% / 0%) apply to the portion of your payment that remains after the artist's non-refundable 30% deposit.

If you believe a refund decision was made in error or have a dispute regarding a booking:

1. Contact the artist: Use the Inkspot messaging system to try to resolve the issue directly with the artist.
2. Contact support: If direct communication does not resolve the issue, submit a support ticket through our Help Center. Include your booking reference number and a description of the issue.
3. Review & resolution: Our team will review the dispute, contact both parties, and aim to reach a fair resolution within 5 business days.

Approved refunds are processed back to the original payment method. Processing times vary:

• Refund initiated: Within 1-2 business days of cancellation
• Card refund: 5-10 business days to appear on your statement (depending on your bank)

You will receive an email confirmation when your refund has been processed.

For refund or cancellation enquiries, contact us:

• Email: support@inkspot.app
• Help Center: inkspot.app/help